Netflix Price Increase Causes Bigger Subscriber Loss Than Expected

In psychology it's called transferen­ce - This is where someone does something to you that makes you angry and hurt and then you go out in the backyard and kick the dog. Instead of sending out a nasty little letter stating that in effect Netflix was doubling the price, they should have stepped back and carefully constructe­d a plan that explained what the media companies were doing to them and why they needed to raise prices.
Read the Article at HuffingtonPost